General
General
How can I get insured by King Price?
Keen to get a King Price policy? Simply visit our self-service portal, or if you prefer a chat, send us a WhatsApp /call us on 083 600 7000.
How do payments work with King Price?
We’ll always collect your premium in advance based on calendar months… So, if your recurring debit order date is on the 15th of every month then we’ll always deduct your premium for the following full calendar month on the 15th.
Your monthly premium must be paid on the agreed payment date, and in the manner agreed upon.
Please note:
  • You always pay for insurance in advance.
  • If your debit order date falls on a Sunday or a public holiday, collection will be on the ordinary business day before or after your debit date.
What if I can’t pay my premium?
If your payment is returned by your bank (for example, if you didn’t have enough money in your account) and your insurance premium due to us isn’t paid as a result of that:
  • An additional admin fee will be charged.
  • You’ll have a grace period of 15 days from the date of payment that has been agreed between you and us (as noted on your policy schedule), to correct the situation and pay us. If your premium is paid on a monthly basis, the 15-day grace period will start from the second month that you’re insured with us.
  • If the premium remains unpaid, you’ll unfortunately not be covered for the full period that would’ve been covered by this unpaid premium. This break in cover may also result in your policy being re-rated.
  • If you want to claim for an incident that happens during this 15-day grace period, the approval of such a claim will only be considered once we’ve received your premium payment in full, and no later than the fifteenth day of the grace period.
If you’ve instructed your bank not to honour your premium payment, or if you’ve reversed it, you won’t enjoy cover for the period that would’ve been covered by the unpaid or reversed premium.
If a claim was paid during the relevant month, we may recover the claimed amount from you and/or we reserve the right to cancel your policy and refuse to issue a policy to you in future.
Can you explain what a policy renewal is?
A policy renewal is the royal review of your existing insurance policy.
Each year, the king’s team crunches the numbers, reassesses your risk, and looks at factors such as inflation, the rising cost of parts and repairs, market changes, and your claims history. This helps us make sure your cover still gives you the right protection at a fair premium, fit for a king (or queen).
When do you renew policies? 
At King Price Namibia, policy renewals take place annually. Around your renewal date, we review your cover, reassess your risk, and update your premium if needed, making sure your insurance keeps pace with life’s changes and continues to give you royal peace of mind.
What does ‘excess’ mean? 
An excess is the part of a successful claim that you’ll need to pay. It’s your contribution towards the total cost of the claim, while the king takes care of the balance. Your policy schedule notes the basic excess that applies. In some cases, there may be additional excesses depending on the type of claim. Be sure to check your policy schedule for all the details.
How does insurance excess work?
Because the king is a fan of maths (who isn’t), let’s look at a few scenarios where your excess may be slightly different.
Scenario 1
  • You have an accident.
  • You claim.
  • Your repair costs N$20,000.
  • Your chosen excess is N$5,000.
  • You’ll pay N$5,000.
  • We’ll pay N$15,000.
Scenario 2
  • You have an accident.
  • You claim.
  • Your car is written off.
  • Your chosen excess is N$6,000.
  • We’ll deduct the excess from the total settlement amount.
Remember, the higher your excess = the lower your premium (and the other way around).
Who should I call in an emergency? 
It’s vital that you phone the King Price emergency and roadside assist line on 083 600 7000 as soon as possible after an accident (especially if your car or motorbike needs to be towed). Our team will then arrange and authorise the towing of your car or motorbike. (Remember, you’ll be personally responsible for the towing, storage and recovery of the car, if you don’t comply with this.)
Click here to learn more.
What are your business hours?
You can reach our personal insurance heroes during the following hours:
Mondays to Fridays
08:00 - 16:30
Weekends and public holidays
Closed
Roadside assistance
Anytime, call 083 600 7000
How do you protect my personal info?
At King Price Namibia, we take your privacy seriously. We collect and use your personal info only to manage your policy, handle claims, and deliver the royal service you deserve. We may share certain details with trusted partners or service providers when it’s necessary to administer your cover or comply with sound insurance practices, but we’ll never sell your information.
If you provide info about someone else, please make sure you have their permission for us to use it. You can also ask us for a copy of your personal info or request corrections if something isn’t right.
For more on how we handle your info, please see our privacy policy.
How do I apply for business or specialised insurance?
Need business or specialised insurance? You can:
  • Get a quote online: Click here, fill in your details, and we’ll call you back ASAP.
  • Chat to your broker: They can help you find the right cover options.
  • Call us directly: Our friendly team is ready to help.
We make protecting your business quick, easy, and stress-free.
Please explain ‘dual insurance’?
Double cover doesn’t = double payout
Simply put, dual insurance is when you’ve insured the same item with more than 1 insurer.
If a claim is also covered by another insurance policy that you may have, we’ll only pay you out for our portion. So, if you insure an item for N$100,000 elsewhere and the same item is insured for N$100,000 with us as well, we’ll only pay N$50,000, and the other insurer will be liable for the other N$50,000.
Does King Price cover wear and tear?
You’re not covered for loss or damage that’s due to gradual causes such as wear and tear, depreciation, mildew, fading, the action of light or atmospheric conditions, moths, insects or vermin.